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📋 POLICY

Refund Policy
and Service Cancellation

We aim to provide the service as described. If access is delayed or the service is not delivered under the stated conditions, you may request a refund subject to the policy below.

✅

Full Refund Eligibility (100%)

Time condition: If your payment is successful but service access has not been activated and no service has started within 48 hours, you may submit a request for a full refund, subject to verification.
🔒

Security and Fraud-Prevention Measures

To reduce impersonation, fraud, and money-laundering risk, refunds are returned only to the original payment source.

PromptPay payments:

The refund is returned to the PromptPay destination associated with the original payment source, subject to verification.

Bank transfers:

The refund account name and account details must match the verified original transfer information.

⚠️ Important: If the information does not match, refund processing may be paused until identity and payment-source verification is complete.
❌

Non-Refundable Situations

If access has already been activated or the service has started, the payment is not refundable under this policy.

The membership remains available until the end of the purchased access period.

Need help with a refund request?

💬 Contact LINE Official